The easiest solution is to employ TeamViewer and remotely advise the user via their computer than either over the phone or by email. It’s quicker to perform a task yourself than guide, which has made the likes of TeamViewer a godsend for any remote support facility.Īs with previous editions, you can use it to access your own computer across the internet, maybe recovering some important document you've left at home.
Or you can use it to remotely control another PC where TeamViewer is also installed so if a friend's having technical troubles, you can log on to their system, even through most firewalls, and troubleshoot the computer as though you were sitting in front of it.
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